The vending services provided at Royal United Hospital in Bath were transformed following the
appointment of ThirstLink. The sad-looking, unreliable, and poorly utilised vending equipment was
providing a poor return. The fact that the same products were sold at varying prices did not help,
neither did the insufficient restocking, and poor hygiene practises from the previous operator/s.
ThirstLink’s proven processes and extensive knowledge of the industry helped to deliver a first-rate
service, and an excellent range of fresh food, drinks, and confectionery products throughout. 15 new
modern machines, fitted with cashless card readers and latest features were financed by the supplier.
The new attractive facilities and options available to visitors and staff has resulted in a six-fold increase
in sales revenue, and all at no cost or risk to the hospital.
Client Testimonial
“Our relationship with ThirstLink is on-going, as we wanted to keep protecting our interest throughout
the term of the suppliers vending contract, A Director from ThirstLink attends all performance review
meetings, assisting us to manage and monitor the service, and deliver on all promises made during the
selection process”. – Ian Scarth (Senior Catering Manager)
Old Provision
Eight Coke vending machines placed – most poorly located throughout
the site – Machines of various ages and type/design – Six snack
machines, and seven hot drinks machines in poor condition, portraying
a bad image for the hospital – vending equipment was more than five
years old – looked after by a national vending operator – Very little
attention had been paid to the range of products available, consistency
of vend prices, or the necessary re stocking of the machines. Income
from vending machines was around £63, 000 p.a.
Summary of New Vending Provision
15 Brand New Machines – Delivering excellent quality drinks and services – All machines fitted with
latest cashless card readers (93% of transactions now made by card) – £ 72,000 supplier investment –
Healthier options in all machines – Fresh Food now available in machines – Significant royalty increase
– Sales income for 2023 was £425,000 – Risk and Investment Free – Meeting and exceeding NHS
guidelines – Offering greater choice – Additional royalties – Significant rise in income with zero cost –
New attractive vending facility – 675% increase in sales.
