The vending services were tired and did not offer much in the way of variety or value. It was important to
introduce healthy products, adhere to all NHS guidelines, and increase royalties to the hospital.
Following ThirstLink’s tendering process that exceeded CQUIN guidelines, the hospital was able to make a
fully considered decision. The new supplier made a considerable investment and 23 new machines fitted
with all the latest features were installed. This included Cashless Card Readers, and Media Screens
providing nutrition and allergen information, as well as advertising opportunity.
The increase in product sales revenue benefitted both the vending operator and our client, with an
increase of £40,000 in royalty paid to the hospital.
Client Reference
I am delighted to provide this commendation for ThirstLink Consulting services. Over the past decade, the
Trust has consistently relied on ThirstLink for their expertise in procuring vending services, and we have
been consistently impressed with their professionalism, knowledge, efficiency, and effectiveness.
From defining the project scope to its timely completion, ThirstLink has consistently delivered outstanding
results. Their commitment, professionalism, and support has ensured that our patients, visitors, and
members of the public receive the service they deserve. I wholeheartedly recommend ThirstLink’s services
to our NHS colleagues and others without hesitation. We look forward to collaborating with them again
in the future as the need arises.
Paul Gilbert – Contracts Manager, Estates and Facilities
East Suffolk and North Essex NHS Foundation Trust
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Old Provision
Vending machines of various ages and design were placed in locations across the site – Revenue paid to
the Trust was £24,000 p.a. – Only two machines offered healthy products – Management information left
a great deal to be desired.
Summary of new Vending Provision
23 Brand New Machines – All fitted with Telemetry – Delivering excellent quality drinks and services – All
machines fitted with cashless card readers – Media Screens fitted – £72,000 supplier investment – Healthier
options in all machines – Significant royalty increase on all sales – detailed management reports and sales
data submitted (i.e., 45% of transactions are made by card, Nutrition and Allergen information, etc.) – No
risk and Investment free – Meeting and exceeding CQUIN guidelines – Significant rise in income to the Trust,
with no costs – £40,000 increase in royalty from the new, modern, and attractive vending facility – 67%
increase in vending income to the operator.