A year ago WH Smith were undertaking a major project to develop a new vending concept for their Travel locations and in particular hospitals . Due to the lack of in house expertise and knowledge of the industry we arranged for ThirstLink to assist in this project and take it through to completion . During that time we found that Darren Rhys was able to provide all the help that we required to move the project forward . He was able to provide us with a list of suitable providers and assist with the associated negotiations to a satisfactory conclusion. He was able to put forward a list of options around the concept and was able to present these at a senior level within WH Smith. We found Darren to be well organised and professional in his approach and was able to achieve all deadlines required. We would have no hesitation in recommending ThirstLink for assistance with any vending related projects.

In 2018 Bidfood made a decision to improve and streamline our vending services across all UK locations. Due to their sector experience and deep category expertise we appointed ThirstLink to review our existing contracts and to go to tender for a new national vending contract with the objective of reducing suppliers, improving services and reducing costs. Darren (Rhys) and ThirstLink managed a robust and efficient procurement process which delivered on all objectives. Their market insight and supplier relationships created real value that more than justified our investment. I’ve reengaged Darren at my new employer to provide a similar review of our vending and watercooler contracts. I’d have no hesitation in recommending both Darren and ThirstLink.

In 2019 SCL contacted Ernie Melling and Kate Sands of ThirstLink to assist in their existing vending and cafe contracts. Over the course of a year they assisted SCL in improving the quality of service from the incumbent supplier. As part of this review their advice was invaluable in reviewing the way forward for our refreshment service across both our leisure, heritage and museum locations. The attention to detail and commercial advice assisted SCL in reviewing and awarding two new contracts. I would have no hesitation in recommending their service.

Having ThirstLink on board, has worked very well for Imperial College London. They provided the "link" between us and the vending suppliers and we were able to tap into their knowledge and experience. This saved us much needed time, and was at no cost to the College. Richard Crossman supported by Roy Girt really did make sure we got the right solution at the right price. ThirstLink then remained on board to ensure all the promises made during the tender process are delivered

I am delighted to provide this commendation for ThirstLink Consulting services. Over the past decade, the Trust has consistently relied on ThirstLink for their expertise in procuring vending services, and we have been consistently impressed with their professionalism, knowledge, efficiency, and effectiveness. From defining the project scope to its timely completion, ThirstLink has consistently delivered outstanding results. Their commitment, professionalism, and support has ensured that our patients, visitors, and members of the public receive the service they deserve. I wholeheartedly recommend ThirstLink’s services to our NHS colleagues and others without hesitation. We look forward to collaborating with them again in the future as the need arises

Our relationship with ThirstLink is on-going, as we wanted to keep protecting our interest throughout the term of the suppliers vending contract, Andy Stephenson a Consultant Director from ThirstLink attends all performance review meetings, assisting us to manage and monitor the service, and deliver on all promises made during the selection process

When ThirstLink was appointed, they were just like an extension to my team, not like other ‘consultants’ I had experienced. They assisted us to appoint the most suitable vending operator to meet our requirements and then ensured a hassle-free mobilisation

ThirstLink have supported Sheffield Hallam through two cycles of tender and supplier management. We have been delighted with the service that has been provided, they are always professional, with a diligent eye for detail, and with very effective follow up. I would highly recommend Andy Stephenson and his services to peers in the HE sector.