A consultant will provide an objective assessment of your current service at no cost. After their detailed analysis of all contractual, sales and service data they will submit to you a report with their recommendations on the most suitable solution for your needs and the most prudent time to take the appropriate action.
CONTRACT RENEGOTIATION
At any stage of the contract cycle with your current vending operator, a consultant can assist you to improve service standards, reduce costs and where advised renew the contract on the most competitive financial terms.
PROFESSIONAL TENDERING
Utilising their expert knowledge, proven systems and unique templates, they will work alongside you as an extension to your team and complete a meticulous tendering process on your behalf. They should guarantee that they will obtain the most appropriate and competitive solution for your requirement.
OVERSEE IMPLEMENTATION
They will coordinate all activity and be the focal point of contact in ensuring that mobilisation of the new machines and contract is carried out seamlessly and to plan. They will also put in place a bespoke operating contract and SLA to protect your best interests.
CONTRACT MONITORING
After the new contract has been mobilised, they will monitor the supplier’s performance to ensure that all promises made during the tendering process are delivered. They attend review meetings and follow through all action points, using KPIs and quality audits to continuously seek to enhance and develop the service from your chosen supplier.
ACTIVE ACCOUNT MANAGEMENT
This is an optional more hands-on service whereby they effectively manage the supplier on your behalf. They become the essential ‘link’ between you, the client, and the vending operator. Their focus is on working together with you and the vending company to closely monitor sales and performance to maximum sales returns and ensure the most cost-efficient service for the mutual benefit of all parties.
CASHLESS AND TELEMETRY
Telemetry and Cashless Systems continue to enjoy growing enthusiasm from users, clients, vending operators and caterers alike. They provide the opportunity, in the workplace, to have a similar shopping experience as in the local mall and reduce the cost and administration of managing transactions.
The technology is developing rapidly and keeping up with ‘Chip & Pin’, ‘Wave & Pay’ and encryption technologies can make the selection of the best solution for you complex. They can help you with this and guide you through the selection process.
THE ENVIRONMENT
By nature, each part of the Vending, Catering and POU Water industries has a different impact on the environment. One of the reasons why companies turn to a consultant is our environmental commitment. Indeed, by the promotion and awareness of the carbon reduction opportunities available in these sectors, we have helped many organisations significantly reduce their carbon emissions relating to their Vending and Water Cooler services.
We keep up to date and monitor all industry developments to ensure our clients are at the forefront of any best practice innovations and new environmental legislation. We will implement our Corporate Social Responsibility (CSR) Audit of a client’s current Vending, Catering or POU Water services. This process highlights to the client ways to reduce carbon footprint associated with the service(s), such as decreasing energy consumption, using products from renewable sources and recycling etc.
